Xcel Energy: Scam Activity Reported in Seminole Area

June 6, 2018

Xcel Energy has received a report of scamming attempts against customers in Seminole.

According to a press release issued by the company late Tuesday, the scams are similar to past phone scams in which the caller poses as an Xcel Energy customer agent.

“Sometimes the scammers are able to spoof an Xcel Energy phone number to make it appear as if the call is coming directly from the company,” said Wes Reeves, a media relations coordinator with Xcel Energy. “The caller warns the customer that a serviceman is on the way to disconnect power because of a delinquent bill, and the only way to prevent disconnection is for the customer to provide payment over the phone. Oftentimes the scammer will provide only one option for payment, such as a prepaid debit card.”

Xcel Energy reminds customers that they will receive a disconnect notice in the mail before a serviceman is sent to disconnect the meter for nonpayment. The company also provides multiple ways to pay a bill.

Customers receiving suspicious calls should hang up and contact the company at 1-800-895-4999 to check the status of their bills and make any scheduled payments in the appropriate ways. Customers can also download the Xcel Energy mobile app available on iOS and Android.

The app allows customers to register a username and then check account balances and due dates. Customers can also make payments in a secure manner through the app.

For more information on avoiding scams, customers can go to www.xcelenergy.com/scams

Tags: ,

Category: Updates